Sprint Colombo
Refund Policy
This policy explains what happens to your entry fee if you can no longer take part, or if the Event changes. It applies to entries bought on this registration platform for the Sprint Colombo Multisport Festival on Sunday 31 January 2027 (the “Event”), organised by Serendib Multisport (Pvt) Ltd (Company Registration No. PV 00331384). It forms part of our Terms & Conditions. Nothing in this policy limits any right you have under the Consumer Affairs Authority Act, No. 9 of 2003.
1. Change of mind within 24 hours
If you change your mind, you can cancel within 24 hours of receiving your booking confirmation for a full refund of the entry fee, as long as your request reaches us at least 30 days before the Event. After that, the table in section 2 applies.
2. If you cancel your entry
Days are counted back from the Event date, Sunday 31 January 2027. The refund is a share of the entry fee paid for that participant.
| When we receive your request | Refund |
|---|---|
| More than 45 days before the Event | 90% of the entry fee |
| 30–45 days before the Event | 50% of the entry fee |
| 30 days or fewer before the Event | No refund |
The part that is not refunded covers administration and costs we have already committed for your place, such as timing, T-shirts and medals.
3. How to ask for a refund
- Email aes@serendibmultisport.com from the email address used for the booking.
- Include your booking reference (it looks like SC-XXXXXX) and the name of each participant you are cancelling.
- The date and time we receive your email decides which refund level applies. We will acknowledge your request within 3 business days.
4. Bookings with more than one participant
You can cancel one participant without cancelling the whole booking. The refund is worked out for each cancelled participant separately, using the table above.
5. Transfers and changes
- Transfer to another person: you may transfer an entry to someone else in the same age category up to 7 days before the Event. The administration fee shown on the registration platform applies. The new participant must complete the registration details and accept the Terms & Conditions.
- Changing to another race format: within the same age category and subject to availability, you may switch formats up to 7 days before the Event. If the new format costs more, you pay the difference. If it costs less, the difference is not refunded.
6. If the Event is changed or cancelled
- Postponed or rescheduled: your entry automatically moves to the new date. If you cannot attend the new date, you may ask for a full refund of the entry fee within 14 days of our announcement.
- Cancelled by us for reasons within our control: you will receive a full refund of the entry fee and any booking fee.
- Cancelled before race day because of events beyond our reasonable control (such as severe weather, natural disaster, epidemic, security incident or an instruction from the authorities): you may choose either a free transfer to the next edition, or a refund of the entry fee less costs already spent on your place that we cannot recover. We will tell you the options, and how any deduction was worked out, by email.
- Changed, stopped or shortened on the day for weather, sea or water conditions, wildlife, safety or instructions from the authorities (for example, a swim replaced with a run): no refund is due, because the Event has already been delivered as far as safely possible.
7. When no refund is available
- No-shows, late arrivals and participants who do not start or finish.
- Disqualification or removal from the race for safety, medical or conduct reasons.
- Entries cancelled because deliberately false information was given at registration.
- Illness or injury: if you send a medical certificate from a registered medical practitioner at least 7 days before the Event, we will offer a free transfer to the next edition or to another person instead of a refund.
8. Duplicate or failed payments
If you were charged twice for the same booking, we will refund the duplicate payment in full, including any fees. If your payment was taken but you did not receive a confirmation email within 24 hours, email us with proof of payment and we will check it straight away. If a payment fails, no registration is made.
9. How and when you are refunded
Approved refunds are paid to the original payment method within 14 business days of approval. Your bank or card provider may take longer to show the money. Payment processing fees are not refunded when you cancel, but are refunded for duplicate payments and when we cancel the Event for reasons within our control. Refunds are made in Sri Lankan Rupees (LKR); any exchange rate difference charged by your bank is outside our control.
10. Contact us
Questions about a refund?
Serendib Multisport (Pvt) Ltd (Company Registration No. PV 00331384)
14 Sir Baron Jayathilaka Mawatha, Colombo 00100, Sri Lanka
Email: aes@serendibmultisport.com | Phone: +94 77 868 7488